Privacy Policy

Last Updated: 18-05-2026

Welcome to Better Support. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from Better Support

By using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect the following types of personal information when you interact with our website or services:

Information You Provide

Full name

Email address

Mobile number

Billing and shipping address

Payment details (processed securely through payment gateways)

Messages submitted through contact or support forms

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address

Browser type

Device information

Pages visited

Time spent on the website

Referral source and browsing behavior

How We Use Your Information

We use your information for the following purposes:

Order Processing

Process and deliver your orders

Send order confirmations and tracking updates

Manage returns, replacements, and refunds

Customer Support

Respond to inquiries and support requests

Provide technical or product assistance

Marketing & Promotions

Send promotional offers, discounts, and updates

Improve advertising and customer experience

You can unsubscribe from marketing communications at any time.

Website Improvement

Analyze website traffic and customer behavior

Improve our products, services, and user experience

Security & Fraud Prevention

Prevent unauthorized transactions

Detect fraud, misuse, or suspicious activities

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember customer preferences

Improve website performance

Analyze traffic and usage patterns

You may disable cookies through your browser settings, though some website features may not function properly.

Sharing of Information

We do not sell your personal information.

We may share your information only with trusted third parties such as:

Payment gateway providers

Courier and delivery partners

Website hosting and analytics providers

Marketing service providers

Government or legal authorities when required by law

All third-party services are expected to maintain the confidentiality and security of your information.

Payment Security

All online payments on Better Support are processed securely through trusted payment gateways such as Cashfree and other secure providers.

We do not store your debit/credit card information on our servers.

Data Retention

We retain customer information only for as long as necessary:

To complete orders and provide support

For legal, tax, and accounting requirements

To resolve disputes and enforce agreements

Your Rights

You may request to:

Access your personal data

Correct inaccurate information

Delete your personal information

Withdraw marketing consent

To make any request, please contact us using the details below.

Children's Privacy

Our products and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised update date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Better Support

Website: www.bettersupport.in

Email: care.better.group@gmail.com

Phone: +91- 94296 94542

Thank you for trusting Better Support for your CCTV, security, and surveillance solutions.